About the use of Go To Travel for travel for residents of Tokyo and travel to Tokyo
In order to prevent the spread of the new coronavirus infection, accommodations for elderly people aged 65 and over and those with underlying diseases (hereinafter referred to as "elderly people, etc.") and accommodations for those living in Tokyo and destinations in Tokyo The government has announced that it will take the following measures, such as calling for refraining from using the Go To travel business, until December 17, 2020 (Thursday).
Customers who refrain from using the Go To Travel Business (new reservations or existing reservations)
・ Customers who live in Tokyo and are elderly (including companions)
・ Elderly guests (including companions) who are planning to stay in Tokyo
Handling of cancellation fees for accommodation reservations on our official reservation site
No cancellation fee will be charged for accommodation reservations that meet the following conditions for the above eligible customers.
・ Accommodation reservation using Go To travel business on our official reservation site
・ Accommodation reservations that fall under the following departure period and are canceled during the following cancellation period
Departure period: Departure from 18:00 on December 1, 2020 to 24:00 on December 17, 2020
Cancellation period: Cancellation period from 18:00 on December 1, 2020 to 24:00 on December 13, 2020
* We do not require the presentation of documents certifying that you are an elderly person (driver's license, medical certificate, etc.).
* To prevent the spread of new coronavirus infection, the discount may not be applicable even after making a reservation due to future government announcements.
* Similar measures may be taken in other areas. Please note.
We appreciate your understanding and cooperation.